Customer Care Accelerator for Microsoft Dynamics CRM

The Customer Care Accelerator (CCA) for Microsoft Dynamics CRM focuses on delivering contact center enabling functionality, such as the ability to create a unified desktop by combining data elements from disparate line of business applications and displaying it in a single user interface. The core Customer Care business scenarios highlighted by this accelerator include the following:
09-Sept-2010 NEW!! We have included a set of Visual Studio templates for building components for UII that work for VS 2008 and VS 2010 - go to the Downloads tab for more details!
Integrated desktop: Customers can aggregate information from diverse business applications into an integrated desktop providing employees with a 360° view of the customer interactions. Customer service representatives have immediate access to business critical information to serve customers quickly and efficiently, increasing customer satisfaction and loyalty.
Eliminating Duplicate Data Entry: Organizations can streamline business processes by creating desktop automation workflows. Process automation eliminates the need for agents to re-enter the same data in multiple applications. Minimizing duplication helps to reduce human error and ensures a consistent customer service experience.
Computer Telephony Integration (CTI): Organizations are provided with a consistent framework to connect CTI systems with key line of business applications.
Activity Reporting: Contact center managers have swift access to agent desktop transaction reporting, helping them to identify process bottlenecks.
As with all the other Microsoft Dynamics CRM 4.0 accelerators, CCA is available as permissive shared source and is a reference example that can be adapted to fit the needs of a customer as well as additional business scenarios.
Please note: This accelerator provides a reference example of how Microsoft Dynamics CRM in conjunction with User Interface Integration (UII) for Microsoft Dynamics CRM can be leveraged to deliver a composite agent desktop application. It is important that customers wishing to utilize the solution should have a solid understanding of .NET development and thoroughly review the UII materials as part of their evaluation of this accelerator.
Additionally, take the time to review the license terms before you get started.

Last edited Sep 10 at 1:34 AM by reubenk, version 4

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Customer Care Accelerator for Microsoft Dynamics CRM

Now Available: Internet Explorer 9 Beta

 

View this e-mail in your browser Follow us: Microsoft Partner Network Newsletter | September 15, 2010 You are receiving this newsletter at your request. To manage your subscription, go to the Microsoft Subscription Center and sign in with your Windows Live ID. Get Ready for a More Beautiful Web Today, the Web is a communication hub. It's how people connect with friends, colleagues, and customers. How information is shared and projects are completed. How business is done. Yet the Web experience is not as fast, rich, or accessible as it could be. The new Windows Internet Explorer 9 Beta browser changes that, by leveraging the power of your PC to deliver more vibrant, immersive Web experiences, coupled with unparalleled performance. Now websites and Web applications can provide the same functionality you expect from the software installed on your PC. A new interface increases your viewing area, and enhanced integration with the Windows 7 operating system means you can pin websites and applications directly to the taskbar and create customized Jump Lists that put the tasks you use most often just one click away. And a robust set of built-in security, privacy, and reliability technologies makes browsing safer than ever. Learn more about the Internet Explorer 9 Beta release and watch demos to see how it works. Join the Microsoft Partner Network to access exclusive training opportunities. Then download the beta to experience a faster, cleaner, and more beautiful Web for yourself. Why Join? | Microsoft Partner Portal | Enroll in the Partner Network Microsoft Lync RC Available Today! Microsoft Lync is the new name for a new generation of Microsoft real-time communications products for business (formerly known as Microsoft Office Communications products). Lync Release Candidate (RC) ushers in a new connected experience, making each interaction more collaborative, engaging, and accessible from anywhere. Use the prerelease software to get firsthand experience with new features that can enhance your customer engagements and accelerate your sales cycle. Download the RC today. Build Your Business Handle More SharePoint Server 2010 Business Register now for SharePoint 2010 Practice Accelerator sessions to get a comprehensive set of reusable tools and resources, introduced with training through Microsoft Office Live Meeting. Manage Multiple Forefront Protection Servers More Efficiently The Microsoft Forefront Protection Script Kit enables multiserver management from a single location. And extensible command-line scripts in the kit make it possible to discover, configure, deploy, and integrate servers with the management technology you already own. Network News More Efficiently Manage Multiple Servers That Run Forefront Protection Find network membership details. Learn about competency, licensing, sales, and marketing assessments. Get certified on the latest software releases. Share Microsoft Dynamics Leads, Get Rewarded Earn a fee of up to US$20,000 when partners who specialize in Microsoft Dynamics solutions close sales with referrals from you. Learn about Microsoft Action Pack Solution Provider Benefits Become a new subscriber and receive expanded benefits, such as sales skills training and access to quarterly support Web seminars. Order today. Training and Readiness Take Windows 7 Training and You Could Win a Flip SlideHD Camcorder Join the Microsoft Partner Network, complete any of a select collection of Windows 7 training sessions, and you could be a winner. Microsoft Is "All in" the Cloud. How about You? Learn more about the flagship Microsoft cloud services product, Windows Azure. Simplify PC management with Windows Intune. What is Microsoft Business Productivity Online Suite? Take training to find out. Get the latest training about cloud services and how to sell them. Access more training at the Partner Learning Center. Enroll in the Partner Network now. Unlock New Knowledge: Access Exclusive Training Resources Microsoft partners have access to a wealth of training for Microsoft software, solutions, competencies, and certifications. Not yet a Microsoft partner? Enroll now. Technical Support Solve Break-Fix Issues with Online Technical Communities Join the Microsoft Partner Network and get unlimited online technical support as part of your membership benefits at no additional cost. Offers and Promotions Attain the Desktop Competency for a Chance to Win Big Join the Microsoft Partner Network, add the Desktop competency to your portfolio, and enter for a chance to win a Flip Ultra camcorder. Licensing How Many Windows Server CALs Do You Need? 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How to delete a company in Dynamics AX 2009 :

How to delete company from Dynamics AX 2009

User cannot delete company while the user have administrative privilege on
SQL and Domain but you still get the following error during delete company
in dynamics AX 2009.

Error:

When a user tries to DELETE one of the companies, he gets a message

User "x" is not authorized to delete a record in the table
'DEL_PBATRANSLATECONSISTOF' . Request deny

Cannot edit a record in Translation table(DEL_PBATRANSLATECONSISTOF). Access
Denied; You donot have sufficient authorization to modify data in database

Resolution:

1. Open AOT in Dynamics AX 2009.

2. Go to table : 'DEL_PBATRANSLATECONSISTOF'

3. Go to this table and change MaxAccessMode property to Delete

4. Set the table property SecurityKey = null

5. AOSAuthorization property to NONE

6. Again go back and try to delete company again

This resolution tested on Roshan Enterprise Karachi.

Enjoy!

Thanks and Regards,

Musharraf Khan,
Sr. Technical Consultant & Microsoft Certified Business Management Solution
Specialist

DynamicsWorld - The Top 100 Most Influential People in Microsoft Dynamics 2010 - Published today

The Top 100 Most Influential People in Microsoft Dynamics

The DynamicsWorld Top 100 list is published today.

This year we received over 350 nominations and recommendations.

Almost 10,000 votes were cast for the candidates on the shortlist.

More people than ever before took part in nominating, voting, and judging
the list for 2010 so we would like to say thank you to everyone who took the
time to get involved

We limit our list to 100 names, and as the Microsoft Dynamics channel
matures and grows the competition for inclusion is becoming more evident and
the judging becomes more difficult. But, the Top 100 is not focused on the
best coders or the best consultants this event is about recognizing the
people who are responsible for leading the Microsoft Dynamics channel,
industry leaders, thought leaders, innovators, and bloggers.

<http://www.dynamicsworld.co.uk/Top-100-List.php> The full list is here

Newsletter Sponsors

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CUBE-it Zero bridges the gap between Access Queries and OLAP CUBES. CUBE-it
Zero extends the reach of OLAP cubes to everyone by enabling the creation of
cubes using a simple 4 step process.

<http://www.axtension.com/> AXtension offers an impressive range of
powerful, high quality solutions that enhance Microsoft Dynamics AX. The
solutions range from simple to use, yet powerful analysis tools like the
Sales and Production Dashboards to industry specific modules like Kitting
and Visual Project Planning. AXtension adds value by filling the gap
between almost any industry specific need and Microsoft Dynamics AX.

<http://www.reporting-central.com/> Reporting-Central THE CLOSER does more
than automate the "ticking and tying" reconciliation of the Dynamics GP
sub-ledgers to the GL. THE CLOSER identifies the problem entries, explains
the cause of the problem and suggests the corrective actions to take to
balance the financials, eliminating the need to take write-offs to close the
books.

<http://www.dynamicsworld.co.uk/Articles--and--Interviews.php> And the
winner is .......

Kirill Tatarinov

Kirill runs the Microsoft Dynamics channel, his vision has seen Microsoft
Dynamics grow to challenge SAP and Oracle, Kirill is responsible for turning
Dynamics into a force on a global scale. He oversees the Microsoft Dynamics
business, with responsibility for sales and marketing, R&D and operations.
Kirill has been with Microsoft since 2002, and his development experience
from his previous 15 year career in IT seems him respected by CEO's and
engineers. He is an inspiring speaker with his key note speeches at
Convergence as are his karaoke performances.

<http://www.dynamicsworld.co.uk/Numbers-1-through-10.php> The Top 5

1 Kirill Tatarinov

2 Doug Kennedy

3 Adam Warby

4 Thomas Olofsson

5 Mike Gillis

<http://www.dynamicsworld.co.uk/Top-100-List.php> Find out who else made
the list here

<http://www.dynamicsworld.co.uk/Articles--and--Interviews.php> Latest
Interviews

<http://www.dynamicsworld.co.uk/Interview-Matt-Wittemann.php> Matt
Wittemann The CRM Practice Director at C5 Insight

<http://www.dynamicsworld.co.uk/Interview-Anthony-Ludmilin.php> Anthony
Lumilin The President of Retail Hero

<http://www.dynamicsworld.co.uk/Interview-Kamil-Sacek.php> Kamil Sacek The
author and NAV MVP

<http://www.dynamicsworld.co.uk/Interview-Sanam-Khan.php> Sanam Khan ERP
consultant with Maison Consulting & Solutions

<http://www.dynamicsworld.co.uk/Interview-Manel-Querol.php> Manel Querol AX
developer, as well as an established MVP

<http://www.dynamicsworld.co.uk/Video-Resource.php> Video Resource

DynamicsWorld is creating a library of pre-recorded Webexs and demo's to
help ISVs and VARs take advantage of this rapidly developing medium.

If your content is currently buried among the millions of other videos on
YouTube we can help you raise your profile and increase sales

Keep up-to-date with Dynamics World on
<http://www.linkedin.com/groups?gid=2057697> Linkedin and
<http://www.twitter.com/dynamicsworld> Twitter

If you do not wish to receive further updates, please remove yourself by
mailing us at Simone@dynamicsworld.co.uk
mailto:simone@dynamicsworld.co.uk?subject=Remove

Microsoft Dynamics Sure Step Business Modeller

Everyone is looking for SS Business Modeller, I’m glad to share the availability of this new tool. Any one interested, please send an email at farhan.ahmad@m-consultants.com

FW: Microsoft Drives Customer Success With Microsoft Dynamics CRM

Dear Dynamics Partners,

Today we've announced that
<http://www.microsoft.com/caseStudies/Case_Study_Detail.aspx?casestudyid=400
0004607> Mitsubishi Caterpillar Forklift Europe BV (MCFE), a leading
forklift manufacturer based in the Netherlands, received the Gartner CRM
Excellence Award in the category of Efficiency for its customer relationship
management (CRM) project.

Through this awards program, Gartner Inc. and 1to1 Media recognize companies
that are doing an exceptional job at bringing together vision, strategy,
customer experience, organizational collaboration, process, IT and metrics
to create value for the customer and the enterprise. Please visit following
link for detail story:

http://money.cnn.com/news/newsfeeds/articles/prnewswire/SF72654.htm

I would urge you to share this great story with your customers,

Regards,

Viqar Ahmed Madni | Partner Account Manager |Solutions|Pakistan

Microsoft Corporation, North Africa, East Med & Pakistan (NEPA)

Auto Receive Payment at the time of Invoice Posting in Dynamics AX 2009

Here is another feature which I revealed through which you can automatically receive payment at the time of posting invoice. This was requirement of one of our customer that they needed to receive payment automatically for all invoices which they make through Cash Counter. To achieve this click ‘Automatic posting’ on ‘File Formats’ tab of ‘Methods of payment’ and select Accounts Receivable payment journal from name drop down.

Excel Reports in Dynamics GP 10

The new Excel reports in Dynamics GP 10 are really pretty cool and you don't need MOSS 2007 to play with them. You can use a network share to let your organization do a little Excel reporting.
To setup the default reports you need to do 2 things, deploy the connector and deploy the reports. Here's how:
In GP 10 pick Microsoft Dynamics GP-Tools-Setup-System-Reporting Tools Setup. Enter the system password if required.
Pick the Data Connections Tab
In the System Level Data connections box enter a shared network location to deploy the connectors to.
Do the same thing for the User Level Data connections. This can be a local directory.
Check Enable Data Connection Deployment. Check Deploy Data Connections for all existing companies if you want to run Excel reports off all your companies. Otherwise, when you deploy, you'll have to pick a company.
Click Run Deployment

Print or Cancel any reports and move to the Reports Library Tab.
Fill out the same type of information, Network location to deploy shared reports, local location for user reports, check the enable box and if you want to deploy for all companies, check the Deploy box.
Click the Run Deployment button. Print or cancel any reports.

You're done, now what?
You can navigate to the shared location from the Reports Library Tab and open one of the Excel reports. Even better from within Dynamics GP, go to the Navigation Pane on the lower left and pick Administration or the Administration tab. Click on Other Reports and wait for them to load.

Pick a report and double click it. The report opens nicely (and quickly in Excel). You may need to enable data connections. If a box pops up, enable data connections and go on.
In Excel 2007 the report shades every other row and provides filter handles on each column.
That's enough to let you play with it a little. I'll have more on GP 10's Excel reports and the cool things you can do with the connectors later.

FW: An American Millionaire Becomes Muslim.

Assalamo Alaikum!

Allah (subhanaho wa ta'ala) guides whom He wills, but the person must
possess the desire to be guided.

Allaho Akbar, this is a lucky man. He sought guidance, and was immediately
guided.

Allah Hafiz

Akhtar

WHOM ALLAH CHOSE AND GUIDES TO ISLAM - NO POWER CAN STOP

WHOM ALLAH CHOSE GO ASTRAY - NO ONE CAN GUIDE

ALLAHU AKBAR

HOW LUCKY THE MAN THROUGH WHOM THIS AMERICAN CONVERTED TO ISLAM !

ولله الحمد

Friday, November 13, 2009

<http://prisonerofjoy.blogspot.com/2009/11/american-millionaire-who-was-also
.html> An American Millionaire Who Was Also Michael Jackson's Lawyer Becomes
Muslim

.
http://www.alriyadh.com/2009/10/23/img/840434919527.jpg

An American millionaire, Mark Shaffer declared his Islam in Saudi Arabia on
Saturday, 17th October 2009. Mark was at that time on a holiday in Saudi
Arabia to visit some famous cities like Riyadh, Abha and Jeddah for 10 days.

Mark is a well-known millionaire and also a practiced lawyer in Los Angeles,
specializing in cases of civil laws. The last big case he handled was the
case of the famous American pop singer,
<http://prisonerofjoy.blogspot.com/2009/07/mikaeel-michael-jackson-death.htm
l> Michael Jackson, a week before he passed away.

A tourist guide who accompanied Mark for 10 days in Saudi Arabia, Dhawi Ben
Nashir told: Since he set foot for the first time in Saudi Arabia, Mark
already started to ask question about Islam and Solat. As soon as he arrived
in Saudi, Mark stayed in Riyadh for two days. While in Riyadh, Mark was very
interested in Islam. After moving to Najran, we went to Abha and Al-Ula.
There, his fascination on Islam grew more obvious, especially the time when
we ventured out into the desert.

Mark was amazed to see three Saudi youths who were in our group in Al-Ula,
performing solat in the expanse of the very wide desert. A very fantastic
panorama indeed.

After two days in Al-Ula, we went to Al-Juf. As soon as we arrived in
Al-Juf, Mark asked if I could get him some books on Islam. I then obtained
some books on Islam for him. Mark read all those books. The next morning, he
asked me to teach him how to perform solat. I then taught him how to pray
and take wudhu (ablution). Then, he joined me and performed solat beside me.

After solat, Mark told me that he felt peace in his soul. On Thursday
afternoon, we left Al-Ula heading for Jeddah. He looked very serious
throughout the journey reading those books about Islam. On Friday morning,
we visited the old town of Jeddah. Before the time for the Friday prayer
approached, we went back to the hotel and I excused myself to go for the
Friday prayer. Then, Mark told me: I would like to join you for the Friday
prayer so that I can witness myself how the Friday prayer is like. So I
answered: welcome…

We then went to a masjid which was not far from the hotel where we stayed in
Jeddah. Since we were quite late, I and many other jamaah had to pray
outside, as the number of jamaah was overflowing. I could see Mark observing
the jamaah, especially after the Friday prayer was completed, when everybody
was shaking hands and embracing each other with radiant and happy faces.
Mark was very impressed with what he saw.

When we return to the hotel, Mark suddenly told me that he wanted to become
a Muslim. So I said to him: Please have a shower first. After Mark took the
shower, I guided him in saying the kalimah of shahadah (declaration of
faith) and then he prayed two rakaah. Later on, Mark expressed his desire to
visit the Masjidil Haram in Makkah and perform solat there before leaving
Saudi Arabia.

In order to fulfill his wish, we went to the Da'wah and Irshad office in the
area of Al-Hamro', Jeddah, to obtain a formal proof of his conversion to
Islam, so that he would be allowed to enter the city of Makkah and Masjidil
Haram. Then, Mark was given a temporary certificate of his conversion to
Islam. As a number of group members who participated in Mark's visit to
Saudi Arabia had to go back to America on Saturday afternoon,
Al-Hamdulillah, Ustadz Muhammad Turkistani was willing to send Mark to the
Holy Land of Makkah that same morning.

http://www.alriyadh.com/2009/10/23/img/466073708746.jpg

Regarding Mark's visit to Masjidil Haram, Ustadz Muhammad Turkistani
narrated: After Mark obtained his temporary certificate, we straight away
departed heading for the noble Masjidil Haram. When he witnessed the
Masjidil Haram, he face looked radiant and it emanated an extraordinary
happiness. When we entered the Masjidil Haram and witnessed the Ka'bah for
ourselves, his happiness increased. By Allah, I could not express that scene
with words. After performing the tawaf around the noble Ka'bah, we performed
the sunnah solat and went out of Masjidil Haram. I could see Mark very
reluctantly wanting to leave Masjidil Haram.

After Mark declared his Islamic faith, he had the chance to express his
happiness in Al-Riyadh Newspaper saying: I could not express my feeling at
this time but I am being reborn and my life has just started… then he added:
I am very happy. This happiness that I am feeling could not be expressed in
words especially when I visited the Masjidil Haram and noble Ka'bah.

Regarding his next step after his conversion to Islam, Mark explained: I
will learn more about Islam, I will delve deeper into this religion of Allah
(Islam) and come back to Saudi Arabia to perform the Hajj.

As to what impelled him into converting to Islam, Mark explained: I have
already had information about Islam, but it was very limited. When I visited
Saudi Arabia and personally witnessed the Muslims there, and saw how they
performed the solat, I felt a very strong drive to know more about Islam.
When I read true information about Islam, I became confident that Islam is a
religion of haq (truth).

http://www.alriyadh.com/2009/10/23/img/784008146794.jpg

Sunday morning, 18th October 2009, Mark left the Airport of King Abdul Aziz
Jeddah heading for America. When filling in the immigration form before
leaving Jeddah, Mark wrote ISLAM as his religion.

<http://prisonerofjoy.blogspot.com/2009/11/american-millionaire-who-was-also
.html>
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--
God, grant me the serenity to accept the things I cannot change; the courage
to change the things I can; and the wisdom to know the difference. Anonymous